Case: Withdrawal from the user’s account after the user shares personal information with third parties. Procedure: The user contacted the Support Unit to report Bitcoin withdrawal from his/her account without his/her knowledge. Upon the receipt of the notification of the issue, our technical team initiated the examination process. The examination revealed that someone has logged in to5
Case: Misuse of “Stop-loss”. Procedure: In the stop-loss, the user set “Condition TL” as 66,000 TL, “Order TL” as 65,900 TL, and the selling order amount as 1 BTC. The user contacted the Support Unit because the order was not activated. Following the notification, our technical team examined the issue. In the context of a stop-loss order, if the condition5
Case: Sending Bitcoin Cash (BCH) to the Bitcoin (BTC) SegWit address. Process: The user said to our technical team that he had sent BCH to the BTC SegWit address. Once the erroneous transaction was communicated, our technical team examined the issue. In erroneous transactions like sending Bitcoin Cash (BCH) to the Bitcoin (BTC) SegWit address, cryptocurrencies are inaccessible by the sender and5
